Refund Policy

At Craftimate, each DIY kit and tutorial is carefully prepared to ensure a smooth and enjoyable crafting experience. Please read our policy carefully before placing an order.

1. Physical DIY Kits – Returns & Refunds

Due to the nature of DIY kits and hygiene considerations, we do not accept returns or exchanges once an order has been delivered, unless the issue falls under one of the cases below.

We will gladly offer a replacement or refund if:

  • You received the wrong item or incorrect kit

  • Your order arrived damaged or incomplete

👉 Please contact us within 24 hours of delivery at craftimate@elleblooming.com with clear photos of the issue so we can assist you promptly.

What is not eligible for returns or refunds:

  • Change of mind or personal preference

  • Minor variations in color, packaging, or materials

  • Issues caused by incorrect use or handling after delivery

2. Digital Products & Tutorials

All digital tutorials, video guides, and downloadable content are non-refundable once access has been granted.

Due to the instant-access nature of digital products, we cannot offer refunds for:

  • Change of mind

  • Accidental purchase

  • Lack of usage

If you experience technical access issues, please contact us and we’ll be happy to help.

3. Order Cancellations & Changes

  • Orders may be cancelled or modified within 24 hours of purchase, provided the order has not yet been processed or dispatched

  • A service fee may apply to cover preparation and administrative costs

  • Once processing has begun, cancellations or refunds are no longer available

4. Shipping & Post-Delivery Responsibility

We aim to dispatch all physical orders within 1–2 business days.

Estimated delivery times:

  • Australia: 1–5 business days (depending on location)

  • International: Delivery times vary by destination

Once your order has been marked as delivered, Craftimate is not responsible for loss, damage, or delays caused by the carrier.

Please ensure all shipping details are accurate. Additional fees may apply for re-delivery due to incorrect addresses.

5. Substitutions

In rare cases where a specific item or material is unavailable, we may substitute it with an alternative of equal or greater value, while maintaining the overall look and quality of the kit.

Contact Us

If you have any questions or concerns about your order, please contact us at:
📧 craftimate@elleblooming.com

We’re always here to help 💛